Self-Exclusion Policy

Mjl999 offers a formal self-exclusion mechanism to pause or permanently suspend access to the platform. This policy describes how to initiate self-exclusion, the available durations, the effects on your account, termination options, and ongoing support obligations.

Scope and Eligibility

To be eligible, a user must be of legal gambling age in the relevant jurisdiction. Mjl999 reserves the right to verify identity and age prior to processing a self-exclusion request. Self-exclusion may be requested by any player who wishes to pause or discontinue gambling activities on the platform.

Initiating Self-Exclusion

Requests must be submitted by contacting our Customer Support Team using the registered email address on the player's account. Self-exclusion requests sent by users via chat or other non-authorised channels will not be actioned. The request will be recorded and enforced immediately upon processing.

Duration Options

  • Minimum period: 3 months
  • Maximum period: 5 years
  • Indefinite self-exclusion is available by special arrangement

For accounts seeking longer than 5 years or indefinite exclusion, the same submission process applies and enforcement remains until re-confirmed by the user to lift the exclusion.

Effects During Self-Exclusion

  • Your Mjl999 account and any linked accounts will be disabled for the selected period.
  • You will be prevented from depositing or withdrawing funds during the exclusion.
  • You will not receive promotional materials or targeted communications during the exclusion period.
  • Linked accounts enforcement: accounts held within the same household, on shared devices, using the same email address, payment methods, or IP addresses may also be affected.

Linked Accounts and Enforcement

We may determine linked accounts based on household relationship, shared devices, email addresses, payment accounts, IP addresses, and shared environments. Self-exclusion may apply to all such linked accounts to prevent circumvention during the exclusion period.

Termination and Reactivation

  • End of the exclusion period: the account may automatically reactivate at the end of the period unless otherwise requested.
  • Early termination: a user may request termination before the expiry date, subject to a 24-hour cooling-off period before the termination takes effect.

Responsible Gambling Support

During and after the exclusion period, Mjl999 will provide information and guidance on responsible gambling practices and can refer users to appropriate support services as needed. Help is available through our Customer Support Team.

Privacy and Data Handling

All self-exclusion records are treated with strict confidentiality and processed in accordance with Mjl999's Privacy Policy. Personal data used to enforce self-exclusion will be retained only for the duration of the exclusion and for compliance purposes thereafter as required by law.

Policy Updates

This Self-Exclusion Policy is subject to periodic review. If updated, you will be notified through account communications or the support process. Continued use of the platform after changes constitutes acceptance of the updated policy.

Contact Information

To initiate self-exclusion or for questions about this policy, contact our Customer Support Team at [email protected]. Support is available during normal business hours in the relevant jurisdictions.