Scope and Controller

This Privacy Policy explains how Mjl999 collects, uses, discloses and protects personal data in connection with your use of our online services. It applies to all personal data processed by Mjl999 in the course of providing products and services to you. For the purposes of data protection law, Mjl999 is the data controller for the personal data described in this Policy.

What Personal Data We Collect

We collect and maintain categories of information to facilitate the operation of our services and compliance with legal obligations. The data may include:

  • Identity and contact information: name, date of birth, address, email, telephone number, username or account number.
  • Financial and transactional data: payment methods, banking details, deposits, withdrawals, betting or gaming transactions, and related outcomes.
  • Profile and usage data: account preferences, game activity, search queries, interaction logs, and device identifiers (IP address, device type).
  • Verification and risk data: information used to verify identity, assess affordability, perform anti-money-laundering checks, and support safer gambling measures.
  • Communication data: correspondence with customer services, feedback, and survey responses.
  • Marketing and preferences data: marketing communications preferences and responses.

How We Use Personal Data

We use personal data to provide, maintain and improve our services, for compliance with legal obligations, and to support business operations. Purposes include:

  • Contractual performance: enabling account setup, top-ups, bets, game play and customer support.
  • Regulatory compliance: identity verification, anti-money‑laundering and responsible gambling duties, fraud prevention, financial risk checks, and corporate governance requirements.
  • Risk management: monitoring activity for signs of problem gambling, ensuring fair play, and preventing abuse or fraud.
  • Payments: processing deposits, withdrawals and other financial transactions with appropriate security controls.
  • Security and integrity: protecting systems, detecting unauthorized activity and maintaining data accuracy.
  • Personalization: providing offers and content aligned with your preferences where consent or lawful bases allow.
  • Communication: informing you of changes to our Services, terms, or this Policy and responding to inquiries.
  • Research and analytics: developing and testing new features, and understanding user experiences and market trends based on aggregated or pseudonymized data.
  • Marketing (where lawful): sending promotions and information about products and services, subject to consent and opt-out mechanisms.

Legal Bases for Processing

We rely on the following lawful bases to process personal data:

  • Contractual necessity: to create and administer your account and provide services you request.
  • Legal and regulatory obligations: to comply with applicable laws and regulatory requirements, including AML, KYC and safer gambling duties.
  • Legitimate interests: to maintain a responsible, secure and commercially viable operation, and to develop and improve our products and services, provided such interests do not override your rights.
  • Consent: where required for marketing communications or particular preferences, you may withdraw consent at any time.

Sharing and Recipients of Personal Data

We may disclose personal data to service providers and partners who support our operations and to authorities when required by law. Categories of recipients include:

  • Payment processors and financial service providers for transactions.
  • Identity verification and risk management partners to comply with regulatory obligations.
  • Fraud prevention, customer support, and IT security service providers.
  • Regulators, law enforcement, and other public authorities as required by law.
  • Other entities within the Mjl999 group for purposes of group-wide administration and safeguards.
  • Advertising and analytics partners under appropriate privacy protections and with your consent where required.

International Transfers

We may transfer personal data to locations outside the jurisdiction in which you reside. When such transfers occur to destinations without an adequacy decision, we implement appropriate safeguards, including standard contractual clauses or other approved transfer mechanisms, to ensure data protection at a level comparable to that in your jurisdiction. We can provide details of these safeguards upon request.

Data Retention

We retain personal data for the period necessary to achieve the purposes described in this Policy and to comply with legal obligations. Unless otherwise required by law, personal data retained after termination of the customer relationship will be kept for a minimum of five years, after which it will be securely deleted or anonymized unless a longer retention period is required for legal, regulatory, or safety reasons.

Data Security and Safeguards

We implement technical and organizational measures designed to protect personal data against unauthorized access, disclosure, alteration or destruction. Security measures include encryption in transit and at rest where feasible, access controls limiting data access to authorized personnel, routine security assessments, and incident response procedures. We perform risk-based data protection impact assessments where warranted by the nature of the processing.

Safer Gambling and Data Processing

We monitor gambling-related activity to identify and mitigate risks of harm. This includes applying self‑exclusion, deposit limits, time‑outs and product blocks where appropriate. Information related to safer gambling may be shared within the Mjl999 group to coordinate protection measures and ensure consistent application of safeguards, subject to applicable legal requirements and your choices regarding marketing communications.

Your Rights

You have rights under applicable data protection laws, including the right to:

  • Access and obtain a copy of your personal data.
  • Rectify inaccurate or incomplete data.
  • Erase data in certain circumstances or restrict processing.
  • Object to processing based on legitimate interests or for direct marketing, where applicable.
  • Port data where technically feasible.
  • Withdraw consent without affecting the lawfulness of processing based on prior consent.

You may exercise these rights by contacting our designated privacy channels. We will respond in accordance with applicable time limits and provide information about any fees, where permitted by law.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, analyze usage, and tailor content. Cookies are categorized as strictly necessary, session-based, persistent, or analytical. You may adjust browser settings to decline non-essential cookies, but certain features may then be unavailable. We may also use analytics and advertising technologies in connection with marketing activities, subject to your consent and opt-out choices.

Marketing and Preferences

You may receive marketing communications from Mjl999, subject to your consent where required and applicable law. You may opt out at any time via account settings or other provided mechanisms. Opt-out may take up to a reasonable period to take effect, and opting out on one brand does not affect your choices for other brands within our operations, if applicable.

Minors and Age Verification

Our services are not directed to individuals under the age of eighteen (18). We implement age verification processes and will not knowingly collect personal data from underage individuals. If we become aware of such data, we will take steps to remove it.

How to Exercise Your Rights and Contact Us

For any questions about this Policy or to exercise your data rights, contact our privacy team through the channels we provide in our customer service framework. We will reply in accordance with applicable law and provide guidance on the steps to exercise your rights.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will publish the date of the latest revision and, where required, obtain consent for material changes. Continued use of our services after such changes indicates your acceptance of the updated Policy.